Contact

Support & Contact

Find the right contact for Product-file problems, delivery assistance, privacy requests, or Gumroad platform issues.

Product-file support

Email

Use this email when delivered Aoyama Persona product files are missing, incorrect, corrupted, or otherwise defective, or when a valid purchase can be verified but the correct Product data still cannot be received and alternate delivery support may be needed.

For an initial Product-file or delivery problem, contact us within 7 days of purchase, as specified in the License Terms. This reporting period does not apply to personal-information requests or limit rights under mandatory law.

For Product-file or delivery support, include

Product ID
Purchase email
Gumroad Order ID, if available
A concise description of the problem

Delivery assistance

For digital Products, Aoyama Persona’s primary response is to complete delivery of the correct Product data and may use re-download, re-delivery, replacement, direct delivery, or another reasonable delivery method after the purchase is verified.

Gumroad Support

For Gumroad platform issues

Use Gumroad’s official support channel for:

Checkout and payment
Purchase history and transaction status
Accidental duplicate charges, disputes, chargebacks, cancellations, and buyer-protection matters
Receipts and invoices
Library, download-page, and account-status issues
The status of a refund already being processed by Gumroad

Contact Gumroad Support →

For problems with the Aoyama Persona product files themselves, or for alternate delivery of a verified purchase when the correct Product data still cannot be received, contact Aoyama Persona using hello@aoyamapersona.com.

Privacy requests

Requests concerning personal information handled by Aoyama Persona may also be sent to this address in accordance with the Privacy Policy. Include “Privacy Request” in the subject line.

Email a privacy request →

Product and purchase information

Product IDs, prices, package contents, licensing, permitted use, and Purchase Guard procedures are documented on the Home page, relevant product page, FAQ, Purchase Guide, and License Terms.

Purchase Guard Help

Use the correct channel for the message you see

Review the Purchase Guide first.

Already purchased: use the existing Gumroad receipt or Library. If you cannot access the purchase record, contact Gumroad Support.
Purchase review required: the underlying transaction or account status is controlled by Gumroad. Review the Gumroad purchase record, and use Gumroad Support if clarification is needed.
Checkout already started: if no purchase was completed, return to the relevant Aoyama Persona product page, open Purchase Guard again, and use “Cancel checkout & return” to release the temporary checkout lock. Otherwise, wait for the lock to expire before trying again.
Purchase check temporarily unavailable: no payment has started. Try again later and use the current protected purchase flow described in the FAQ and Purchase Guide rather than an old or shared Gumroad link.

For security, Aoyama Persona support does not request card details, passwords, full payment credentials, SMTP passwords, or access tokens.

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