Seller Information

Seller information.

Key information about the seller, sales platform, payment, delivery, refunds, and support for Aoyama Persona digital Character products.

Seller details

SellerSoravure
OperatorYasuo Kobayashi
BrandAoyama Persona
Product-file supporthello@aoyamapersona.com
Sales PlatformGumroad
PriceAs displayed on each product page. Applicable taxes or other platform charges, if any, are shown by the Sales Platform at checkout.
PaymentProcessed through the Sales Platform, including where Gumroad acts as Merchant of Record.
DeliveryDigital files become available after payment through the Sales Platform's delivery system, such as the Gumroad Receipt, Download page, or Library. Where a valid purchase can be verified but the correct Product data still cannot be received, Aoyama Persona may use another reasonable delivery method to complete delivery.
RefundsGenerally unavailable for buyer convenience because the products are digital. A download or access problem is handled first by attempting to complete delivery of the correct Product data; a refund may be considered where a Seller-side problem prevents correct delivery and cannot reasonably be resolved, subject to applicable law, Sales Platform rules, and the License Terms.

Support

Use the appropriate support channel.

Contact Aoyama Persona using the email address above for confirmed problems with delivered product files, such as missing, incorrect, corrupted, or otherwise defective files, or when a valid purchase can be verified but the correct Product data still cannot be received and alternate delivery support may be needed. Requests concerning personal information handled by Aoyama Persona are handled as described in the Privacy Policy. Product IDs, prices, package contents, licensing, permitted use, and Purchase Guard procedures are documented on the Home page, relevant product page, FAQ, Purchase Guide, and License Terms.

For Gumroad checkout, payment, purchase history, transaction status, accidental duplicate charges, disputes, chargebacks, cancellations, receipt, invoice, Library, download-page or account-status issues, buyer-protection matters, or the status of a refund already being processed by Gumroad, use Gumroad Support →. Gumroad purchase history, receipts, and platform transaction records are handled through Gumroad.

Purchase information

Sales and license terms are separate.

Payment, checkout, platform delivery, receipts, chargebacks, buyer protection, and Sales Platform transaction statuses are handled through the Sales Platform under its applicable terms and systems. Aoyama Persona’s digital Product delivery support and refund policy are governed by the License Terms, subject to mandatory law and applicable Sales Platform rules.

For duplicate-purchase prevention and Purchase Guard procedures, see the Purchase Guide.

Ready to explore?

Explore the catalog.

Browse Characters Explore Libraries